MARVIN, TODO-SORRY SA MGA NAGREKLAMO SA MAKUNAT NA LITSON NIYA

ni Beth Gelena - @Bulgary Files | December 28, 2021

Kilala si Marvin Agustin na maganda ang reputasyon kung tungkol sa kanyang food business ang pag-uusapan.

Pero, ano itong aming nabasa na isang kilalang personalidad umano ang nagreklamo at hindi nasarapan sa famous Cochinillo o roasted piglet na niluluto ng Team Marvin?

Base kasi sa video na inilalabas ng aktor sa kanyang Instagram account ay nakatatakam at malutong ang ipinagmamalaki niyang cochi.

Sabi ng sikat na personalidad, “Naha-hype lang, magaling lang kumuha ng video si Marvin, pero hindi masarap at makunat pa. Baka masyado lang mataas ang expectation ko.”

May mga nagreklamo ring ibang netizens.

“'Yung pig skin, napakakunat nu’ng dumating sa amin. Malayung-malayo sa advertisement mo. We are very disappointed. Btw even the roast beef, puro fat. :("

“Mine as well! I pre-ordered cochi last X'mas eve and another one on the 25th. Both worst experience! Need to follow-up my order several times and zero response! And when it finally arrived, super-kunat nu’ng 24th na cochi! Nakakahiya sa in-laws ko because that is our share and I’m super proud of it pa naman! Tapos, nu’ng 25th as usual, late din and it was burnt cochi!

Nasira daw oven nila and no replacement whatsoever daw! My gaad I mean you paid so much and you just have to accept it?!! @marvinagustin I sent you a PM regarding this. The experience is far from your marketing."

May nagtanong naman, “Did you ask for a refund?"

Sumagot ang tinanong, "As if they’ll refund everything. But what happened was really unprofessional and far from what is advertised. We paid 13K for 2 types dishes Cochinillo and Roast Beef for the most awaited event of the year. This is really poor customer service."

Agad din namang sumagot ang @secretkitchen.ph customers service ni Marvin.

“Sorry po for your awful experience, we are now processing your concern. We will be in touch as soon as possible. Aayusin po namin ito."

Samantala, naglabas na rin si Marvin ng official statement sa kanyang Instagram account at dito ay inamin niya ang kanilang pagkukulang.

“My worst Christmas. I will learn from this.

“I’m very sorry, everyone…

“Napakahalaga ng Pasko sa atin.

“I am very sorry to each one of you. Maling-mali na nagpa-overwhelm kami sa mga 'di inaasahang problema, nagkulang kami sa aming serbisyo, at hindi namin agad-agad na natugunan ang inyong katanungan. At masakit man ‘yung mga nababasa ko, tinatanggap ko lahat kasi talagang nagkamali ako.

“Sana, mabigyan n’yo ako ng pagkakataong maipakita na hindi ko pagkatao ang magbigay ng problema o hirap sa kahit na kanino.

“I had a series of unfortunate incidents from our kitchen equipments breaking down, a glitch in our ordering system, and last minute cancellations of couriers due to several unforeseen reasons.

“My team and I have reached out to some of you, the people I’ve caused terrible inconvenience and an awful experience during the most important and special occasion of the year. And you will continue to hear from us in the next few days,” mahabang eksplanasyon ng food entrepreneur na si Marvin.

Pahabol pa ng actor, “To those who haven’t received a message from us, I am just gathering all information so we can address your concerns properly.

“Bawat isa sa inyo, mahalaga sa akin at sa aming trabaho.

“I promise each one of you, we will do better."