Bayad sa pagkaka-off-load ng bagahe

ni Atty. Persida Rueda-Acosta - @Magtanong Kay Attorney | November 21, 2022

Dear Chief Acosta,

Ako at ang aking pamilya ay nagbakasyon nang tatlong linggo sa Cebu. Sa aming flight pabalik ng Maynila, nag-check-in kami ng mga bagahe. Nang kami ay sumakay, ipinaalam sa amin na ang checked-in baggage namin ay na-off-load. Sa totoo lang, pangalawang beses na itong nangyari sa amin. Mababayaran ba ako para sa abalang naidulot sa amin? - Dyana

Dear Dyana,

Para sa iyong kaalaman, ang batas na nakasasaklaw sa iyong katanungan ay ang Section 14 of Joint DOTC-DTI Administrative Order No. 01 Series of 2012, kilala bilang “Air Passenger Bill of Rights”, to wit:

“Section 14. Right to Compensation for Delayed, Lost, and Damaged Baggage. A passenger shall have the right to have his/her baggage carried on the same flight that such passenger takes, subject to considerations of safety, security, or any other legal and valid cause.

14.1 In case a checked-in baggage has been off-loaded for operational, safety, or security reasons, the air carrier shall inform the passenger at the soonest practicable time and in such manner that the passenger will readily know of the off-loading (i.e. that his/her baggage has been off-loaded and the reason therefor). If the passenger’s baggage has been off-loaded, the air carrier should make the appropriate report and give the passenger a copy thereof, even if it had already announced that the baggage would be on the next flight.

The air carrier shall carry the off-loaded baggage in the next flight with available space, and deliver the same to the passenger either personally or at his/her residence. For every twenty-four (24) hours of delay in such delivery, the air carrier shall tender an amount of Two Thousand Pesos (Php2,000.00) to the passenger, as compensation for the inconvenience the latter experienced. A fraction of a day shall be considered as one day for purposes of calculating the compensation.

For the purposes of this section, the twenty four (24)-hour period shall commence one (1) hour from the arrival of the flight of the passenger carrying such baggage.x x x

Section 18. Refund of Other Fees. Every air carrier must refund checked baggage fees and other optional service fees (i.e. insurance, donation to WWF, seat selector fee, etc.), if the passenger did not use his/her ticket, provided that the said ticket is refundable and that the passenger is not at fault. Provided, further, that refund of checked baggage fees will also apply, if the baggage was not delivered to the passenger within twenty-four (24) hours from the arrival of flight, on top of the compensation fee as mentioned in Section 14.1.” (Binigyang-diin)

Ayon sa batas, ang pasahero ay may karapatan, bukod sa iba pa, sa Php2,000 na kabayaran sa bawat 24-oras ng pagkakaantala sa paghahatid ng mga bagahe at refund ng checked baggage fees kung ang bagahe ay hindi naihatid sa loob ng 24-oras mula sa pagdating ng flight. Ang bahagi ng isang araw ay ituturing na katumbas ng isang buong araw para sa pagtutuos ng kaukulang kompensasyon para sa abala kaya naman, maaaring maghain ng reklamo o claim para sa kompensasyon sa pagka-off-load ng inyong bagahe.

Sana ay nabigyan namin ng linaw ang iyong katanungan. Ang payong aming ibinigay ay base lamang sa impormasyon na iyong inilahad at maaaring magbago kung mababawasan o madaragdagan ang mga detalye ng iyong salaysay.

Maraming salamat sa iyong patuloy na pagtitiwala.