PCSO turns over 1,000 Charitimba to Quezon City’s 1st District

by Justin B. Santos / Photos: Arnold T. Ramos @Brand Zone | June 26, 2025

By Justin B. Santos / Photos: Arnold T. Ramos

Quezon City – True to its mission of bringing aid closer to Filipino communities, the Philippine Charity Sweepstakes Office (PCSO) turned over 1000 Charitimba to the 1st District of Quezon City in a ceremony held on June 11, 2025 at the Brgy. Veterans Multi-Purpose Covered Court, Project 7, Quezon City.

The event was led by PCSO Board of Directors Jennifer Liongson Guevara and Imelda Papin, with Director Papin delighting the crowd by serenading attendees in a heartfelt performance that added a festive mood to the turnover. In her message, Director Guevara emphasized the agency’s unwavering commitment to public service:

“Sana tumatak sa inyo na ang aming ahensya ay hindi umuurong sa pagtulong. Sana din ay tangkilikin ninyo ang aming mga games. May pagkakataon na kayong manalo, nakatulong pa kayo sa pagpondo ng aming mga charity programs.”

Representing Quezon City Councilor Dorothy Delarmente, Tita Beth Delarmente formally received the Charitimba on behalf of the 1st District, joined by Chief of Staff Raquel Mallilin and several city councilors who graced the event.

Charitimba, a coined term combining “charity” and timba (the Filipino word for bucket), is PCSO’s initiative designed to deliver bucketfuls of compassion—typically in the form of food packs—to vulnerable sectors. It brings the agency’s services directly to those who need them most.

PCSO continues to urge the public to support its games, reminding everyone that every ticket played is a chance to win and a way to help, as game revenues fund essential health and welfare programs nationwide.

#PCSOHindiUmuurongSaPagtulong

PCSO Continues March to Excellence; Obtains ISO 2015 Recertification Anew

by Info @Brand Zone | June 11, 2025

PROOF OF EXCELLENCE. DQS Certification Philippines Inc. Managing Director Romeo Zamora (extreme left) hands over the ISO 9001:2015 Quality Management System (QMS) recertification to PCSO, led by General Manager Melquiades Robles, Chairperson Felix Reyes, Board Members Imelda Papin, Jennifer Guevara, and Janet Mercado, on June 9, 2025. (PCSO MEDIA TEAM)

Mandaluyong City — The Philippine Charity Sweepstakes Office (PCSO) reaffirms its dedication to public service excellence by successfully obtaining its ISO 9001:2015 Quality Management System (QMS) recertification on June 9, 2025. 

This recognition covers the agency’s key functions, including gaming operations, prize claims, and various support processes.

The recertification was officially presented at the PCSO Main Office in Mandaluyong City by Romeo Zamora, Managing Director of DQS Certification Philippines Inc. It was received by PCSO Chairperson Judge (Ret.) Felix Reyes, General Manager Melquiades Robles, Board Members Jennifer Guevara, Janet Mercado, and Imelda Papin, as well as Assistant General Managers Atty. Lauro Patiag, Arnel Casas, Julieta Aseo, and Atty. Lyssa Grace Pagano.

This marks the third consecutive ISO recertification for PCSO, highlighting the agency’s unwavering commitment to service excellence, operational efficiency, continuous improvement, and good governance—all for the benefit of the Filipino people.

“We are honored to receive this recertification, which affirms our commitment to uphold the highest standards across all facets of our operations,” said GM Robles.

“More than just a certification, this is a validation of the dedication, integrity, and hard work of every individual at PCSO.”

The ISO 9001:2015 standard is globally recognized and ensures that an organization’s quality management systems align with international best practices. 

For PCSO, this milestone strengthens its mission to provide reliable gaming services while ensuring that every peso bet is used to fund charitable programs nationwide.

PCSO Donates 7 Patient Transport Vehicles in Davao Oriental

by Info @Brand Zone | May 21, 2025

By: Jerwin Palo Nohay / Photos by: PCSO Davao Oriental Branch Office

The Philippine Charity Sweepstakes Office (PCSO) has strengthened healthcare accessibility in Davao Oriental by donating seven Patient Transport Vehicles (PTVs) to the province's various local government units.

PCSO Director Imelda Papin, Assistant General Manager Arnel Casas, and Mindanao Department Manager Ellyn Ostan led the turnover ceremony on May 6, 2025, at the provincial capitol covered court in Mati, Davao Oriental.

This initiative benefits the city of Mati and the municipalities of Baganga, Banaybanay, Cateel, Caraga, Lupon, and Tarragona, ensuring that more communities can efficiently respond to medical emergencies.

PCSO’s PTV donation program continues to uphold its mission of providing essential support to underserved areas, reinforcing the country’s healthcare system one ambulance at a time.

“PCSO, Hindi Umuurong sa Pagtulong!”

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Responsible Gaming Tops Agenda as 𝗣𝗖𝗦𝗢 𝗛𝗼𝗹𝗱𝘀 𝗔𝗴𝗲𝗻𝘁𝘀' 𝗦𝘂𝗺𝗺𝗶𝘁

The Philippine Charity Sweepstakes Office (PCSO) held its much-anticipated Agents' Summit with the theme “𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙅𝙖𝙘𝙠𝙥𝙤𝙩: 𝘼 𝘾𝙤𝙢𝙢𝙞𝙩𝙢𝙚𝙣𝙩 𝙩𝙤 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙡𝙚 𝙂𝙖𝙢𝙞𝙣𝙜” at the newly inaugurated Foro de Intramuros, on Tuesday, May 13. The event gathered approximately 430 Lotto and 79 Small Town Lottery (STL) agents from across the country.

In his opening remarks, PCSO General Manager Melquiades A. Robles emphasized the vital role of agents in promoting ethical gaming practices.

 “𝘼𝙨 𝙤𝙪𝙧 𝙫𝙖𝙡𝙪𝙚𝙙 𝙖𝙜𝙚𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙣𝙤𝙩 𝙤𝙣𝙡𝙮 𝙤𝙥𝙚𝙧𝙖𝙩𝙤𝙧𝙨—𝙮𝙤𝙪 𝙖𝙧𝙚 𝙖𝙙𝙫𝙤𝙘𝙖𝙩𝙚𝙨,” said GM Robles.

“𝙔𝙤𝙪𝙧 𝙧𝙤𝙡𝙚 𝙞𝙣 𝙥𝙧𝙤𝙢𝙤𝙩𝙞𝙣𝙜 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙡𝙚 𝙜𝙖𝙢𝙞𝙣𝙜 𝙖𝙣𝙙 𝙥𝙧𝙤𝙩𝙚𝙘𝙩𝙞𝙣𝙜 𝙥𝙡𝙖𝙮𝙚𝙧𝙨 𝙛𝙧𝙤𝙢 𝙚𝙭𝙥𝙡𝙤𝙞𝙩𝙖𝙩𝙞𝙫𝙚 𝙥𝙧𝙖𝙘𝙩𝙞𝙘𝙚𝙨 𝙞𝙨 𝙘𝙧𝙪𝙘𝙞𝙖𝙡. 𝙏𝙤𝙜𝙚𝙩𝙝𝙚𝙧, 𝙬𝙚 𝙢𝙪𝙨𝙩 𝙥𝙧𝙚𝙨𝙚𝙧𝙫𝙚 𝙩𝙝𝙚 𝙞𝙣𝙩𝙚𝙜𝙧𝙞𝙩𝙮 𝙤𝙛 𝙤𝙪𝙧 𝙜𝙖𝙢𝙚𝙨 𝙖𝙣𝙙 𝙨𝙝𝙞𝙚𝙡𝙙 𝙩𝙝𝙚 𝙥𝙪𝙗𝙡𝙞𝙘 𝙛𝙧𝙤𝙢 𝙞𝙡𝙡𝙚𝙜𝙖𝙡 𝙤𝙥𝙚𝙧𝙖𝙩𝙤𝙧𝙨 𝙬𝙝𝙤 𝙥𝙧𝙚𝙮 𝙤𝙣 𝙫𝙪𝙡𝙣𝙚𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝙢𝙞𝙨𝙞𝙣𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣.”

He also outlined PCSO’s efforts toward digital transformation, including modernized remittance systems, enhanced cybersecurity measures, and alignment with global standards—initiatives that are all aimed at strengthening operational efficiency and public trust.

“𝙐𝙡𝙩𝙞𝙢𝙖𝙩𝙚𝙡𝙮, 𝙚𝙫𝙚𝙧𝙮 𝙗𝙚𝙩 𝙥𝙡𝙖𝙘𝙚𝙙 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙤𝙪𝙧 𝙡𝙚𝙜𝙖𝙡 𝙘𝙝𝙖𝙣𝙣𝙚𝙡𝙨 𝙘𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙚𝙨 𝙩𝙤 𝙖 𝙝𝙞𝙜𝙝𝙚𝙧 𝙥𝙪𝙧𝙥𝙤𝙨𝙚: 𝙛𝙪𝙣𝙙𝙞𝙣𝙜 𝙡𝙞𝙫𝙚𝙨, 𝙨𝙖𝙫𝙞𝙣𝙜 𝙡𝙞𝙫𝙚𝙨,” he added.

𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝗱 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀

The summit featured distinguished guests and experts who tackled critical topics on responsible gaming and the fight against illegal gambling:

• Police Major General Nicolas D. Torre III, Chief of the Criminal Investigation and Detection Group (CIDG), discussed “Beyond Regulation: The Role of Responsible Gaming in Stopping Illegal Gambling.”

• Undersecretary Gilbert Cruz of the Presidential Anti-Organized Crime Commission (PAOCC) addressed the “Challenges on the Proliferation of Illegal Gambling Activities.”

• Ms. Fe Celebrado, Division Chief of the Product Standard Development Division (PSDD), gave an in-depth look into “Responsible Gaming Practices: Ensuring Fair Play and Social Responsibility.”

• Department Manager May Cerelles of the Information Technology and Services Department presented PCSO’s advancements in “Digital Information of PCSO Lottery.”

• Donald Limcaco of DFNN introduced “Lottomatik: A New Betting Platform, Revolutionizing Your Lottery Experience.” 

𝗢𝗽𝗲𝗻 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻

A Q&A session followed, allowing agents to directly raise concerns and suggestions to key PCSO leaders. The panel included Chairperson Felix Reyes, GM Mel Robles, Police Major General Torre III, and Usec. Gilbert Cruz.

In the latter part of the program, a Panel Discussion and Networking Session was held, led by GM Robles, Atty. Lyssa Grace Pagano (AGM for Gaming Product Development and Management Sector), and Remeliza Jovita Gabuyo (AGM for Branch Operations Sector). 

The session emphasized the importance of continued partnership, operational innovation, and unified efforts toward responsible gaming.

The summit reaffirmed PCSO’s vision of a transparent and socially responsible gaming environment—where agents are empowered not only as business partners but also as champions of public trust and nation-building.