PCSO Continues March to Excellence; Obtains ISO 2015 Recertification Anew

by Info @Brand Zone | June 11, 2025

PROOF OF EXCELLENCE. DQS Certification Philippines Inc. Managing Director Romeo Zamora (extreme left) hands over the ISO 9001:2015 Quality Management System (QMS) recertification to PCSO, led by General Manager Melquiades Robles, Chairperson Felix Reyes, Board Members Imelda Papin, Jennifer Guevara, and Janet Mercado, on June 9, 2025. (PCSO MEDIA TEAM)

Mandaluyong City — The Philippine Charity Sweepstakes Office (PCSO) reaffirms its dedication to public service excellence by successfully obtaining its ISO 9001:2015 Quality Management System (QMS) recertification on June 9, 2025. 

This recognition covers the agency’s key functions, including gaming operations, prize claims, and various support processes.

The recertification was officially presented at the PCSO Main Office in Mandaluyong City by Romeo Zamora, Managing Director of DQS Certification Philippines Inc. It was received by PCSO Chairperson Judge (Ret.) Felix Reyes, General Manager Melquiades Robles, Board Members Jennifer Guevara, Janet Mercado, and Imelda Papin, as well as Assistant General Managers Atty. Lauro Patiag, Arnel Casas, Julieta Aseo, and Atty. Lyssa Grace Pagano.

This marks the third consecutive ISO recertification for PCSO, highlighting the agency’s unwavering commitment to service excellence, operational efficiency, continuous improvement, and good governance—all for the benefit of the Filipino people.

“We are honored to receive this recertification, which affirms our commitment to uphold the highest standards across all facets of our operations,” said GM Robles.

“More than just a certification, this is a validation of the dedication, integrity, and hard work of every individual at PCSO.”

The ISO 9001:2015 standard is globally recognized and ensures that an organization’s quality management systems align with international best practices. 

For PCSO, this milestone strengthens its mission to provide reliable gaming services while ensuring that every peso bet is used to fund charitable programs nationwide.

PCSO Donates 7 Patient Transport Vehicles in Davao Oriental

by Info @Brand Zone | May 21, 2025

By: Jerwin Palo Nohay / Photos by: PCSO Davao Oriental Branch Office

The Philippine Charity Sweepstakes Office (PCSO) has strengthened healthcare accessibility in Davao Oriental by donating seven Patient Transport Vehicles (PTVs) to the province's various local government units.

PCSO Director Imelda Papin, Assistant General Manager Arnel Casas, and Mindanao Department Manager Ellyn Ostan led the turnover ceremony on May 6, 2025, at the provincial capitol covered court in Mati, Davao Oriental.

This initiative benefits the city of Mati and the municipalities of Baganga, Banaybanay, Cateel, Caraga, Lupon, and Tarragona, ensuring that more communities can efficiently respond to medical emergencies.

PCSO’s PTV donation program continues to uphold its mission of providing essential support to underserved areas, reinforcing the country’s healthcare system one ambulance at a time.

“PCSO, Hindi Umuurong sa Pagtulong!”

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Responsible Gaming Tops Agenda as 𝗣𝗖𝗦𝗢 𝗛𝗼𝗹𝗱𝘀 𝗔𝗴𝗲𝗻𝘁𝘀' 𝗦𝘂𝗺𝗺𝗶𝘁

The Philippine Charity Sweepstakes Office (PCSO) held its much-anticipated Agents' Summit with the theme “𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙅𝙖𝙘𝙠𝙥𝙤𝙩: 𝘼 𝘾𝙤𝙢𝙢𝙞𝙩𝙢𝙚𝙣𝙩 𝙩𝙤 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙡𝙚 𝙂𝙖𝙢𝙞𝙣𝙜” at the newly inaugurated Foro de Intramuros, on Tuesday, May 13. The event gathered approximately 430 Lotto and 79 Small Town Lottery (STL) agents from across the country.

In his opening remarks, PCSO General Manager Melquiades A. Robles emphasized the vital role of agents in promoting ethical gaming practices.

 “𝘼𝙨 𝙤𝙪𝙧 𝙫𝙖𝙡𝙪𝙚𝙙 𝙖𝙜𝙚𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙣𝙤𝙩 𝙤𝙣𝙡𝙮 𝙤𝙥𝙚𝙧𝙖𝙩𝙤𝙧𝙨—𝙮𝙤𝙪 𝙖𝙧𝙚 𝙖𝙙𝙫𝙤𝙘𝙖𝙩𝙚𝙨,” said GM Robles.

“𝙔𝙤𝙪𝙧 𝙧𝙤𝙡𝙚 𝙞𝙣 𝙥𝙧𝙤𝙢𝙤𝙩𝙞𝙣𝙜 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙡𝙚 𝙜𝙖𝙢𝙞𝙣𝙜 𝙖𝙣𝙙 𝙥𝙧𝙤𝙩𝙚𝙘𝙩𝙞𝙣𝙜 𝙥𝙡𝙖𝙮𝙚𝙧𝙨 𝙛𝙧𝙤𝙢 𝙚𝙭𝙥𝙡𝙤𝙞𝙩𝙖𝙩𝙞𝙫𝙚 𝙥𝙧𝙖𝙘𝙩𝙞𝙘𝙚𝙨 𝙞𝙨 𝙘𝙧𝙪𝙘𝙞𝙖𝙡. 𝙏𝙤𝙜𝙚𝙩𝙝𝙚𝙧, 𝙬𝙚 𝙢𝙪𝙨𝙩 𝙥𝙧𝙚𝙨𝙚𝙧𝙫𝙚 𝙩𝙝𝙚 𝙞𝙣𝙩𝙚𝙜𝙧𝙞𝙩𝙮 𝙤𝙛 𝙤𝙪𝙧 𝙜𝙖𝙢𝙚𝙨 𝙖𝙣𝙙 𝙨𝙝𝙞𝙚𝙡𝙙 𝙩𝙝𝙚 𝙥𝙪𝙗𝙡𝙞𝙘 𝙛𝙧𝙤𝙢 𝙞𝙡𝙡𝙚𝙜𝙖𝙡 𝙤𝙥𝙚𝙧𝙖𝙩𝙤𝙧𝙨 𝙬𝙝𝙤 𝙥𝙧𝙚𝙮 𝙤𝙣 𝙫𝙪𝙡𝙣𝙚𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝙢𝙞𝙨𝙞𝙣𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣.”

He also outlined PCSO’s efforts toward digital transformation, including modernized remittance systems, enhanced cybersecurity measures, and alignment with global standards—initiatives that are all aimed at strengthening operational efficiency and public trust.

“𝙐𝙡𝙩𝙞𝙢𝙖𝙩𝙚𝙡𝙮, 𝙚𝙫𝙚𝙧𝙮 𝙗𝙚𝙩 𝙥𝙡𝙖𝙘𝙚𝙙 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙤𝙪𝙧 𝙡𝙚𝙜𝙖𝙡 𝙘𝙝𝙖𝙣𝙣𝙚𝙡𝙨 𝙘𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙚𝙨 𝙩𝙤 𝙖 𝙝𝙞𝙜𝙝𝙚𝙧 𝙥𝙪𝙧𝙥𝙤𝙨𝙚: 𝙛𝙪𝙣𝙙𝙞𝙣𝙜 𝙡𝙞𝙫𝙚𝙨, 𝙨𝙖𝙫𝙞𝙣𝙜 𝙡𝙞𝙫𝙚𝙨,” he added.

𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝗱 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀

The summit featured distinguished guests and experts who tackled critical topics on responsible gaming and the fight against illegal gambling:

• Police Major General Nicolas D. Torre III, Chief of the Criminal Investigation and Detection Group (CIDG), discussed “Beyond Regulation: The Role of Responsible Gaming in Stopping Illegal Gambling.”

• Undersecretary Gilbert Cruz of the Presidential Anti-Organized Crime Commission (PAOCC) addressed the “Challenges on the Proliferation of Illegal Gambling Activities.”

• Ms. Fe Celebrado, Division Chief of the Product Standard Development Division (PSDD), gave an in-depth look into “Responsible Gaming Practices: Ensuring Fair Play and Social Responsibility.”

• Department Manager May Cerelles of the Information Technology and Services Department presented PCSO’s advancements in “Digital Information of PCSO Lottery.”

• Donald Limcaco of DFNN introduced “Lottomatik: A New Betting Platform, Revolutionizing Your Lottery Experience.” 

𝗢𝗽𝗲𝗻 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻

A Q&A session followed, allowing agents to directly raise concerns and suggestions to key PCSO leaders. The panel included Chairperson Felix Reyes, GM Mel Robles, Police Major General Torre III, and Usec. Gilbert Cruz.

In the latter part of the program, a Panel Discussion and Networking Session was held, led by GM Robles, Atty. Lyssa Grace Pagano (AGM for Gaming Product Development and Management Sector), and Remeliza Jovita Gabuyo (AGM for Branch Operations Sector). 

The session emphasized the importance of continued partnership, operational innovation, and unified efforts toward responsible gaming.

The summit reaffirmed PCSO’s vision of a transparent and socially responsible gaming environment—where agents are empowered not only as business partners but also as champions of public trust and nation-building.

166 Senior Citizens in Taytay, Rizal Receive Free healthcare services from PCSO

by Info @Brand Zone | Apr. 1, 2025

Taytay, Rizal – A total of 166 senior citizens from Barangay San Isidro, Taytay, Rizal, benefited from the free medical and dental services provided by the Philippine Charity Sweepstakes Office (PCSO) on March 21, 2025, at the San Juan Gymnasium.

The outreach mission was led by PCSO Director Janet Mercado and Medical Services Department Satellite Division Chief Dr. Rouel Aparato.

The initiative was made possible through the cooperation of the Taytay San Isidro Senior Citizens Association Inc. (TSISCAI), headed by its President, Marivic De Guzman.  

De Guzman expressed her heartfelt gratitude to the PCSO for bringing these much-needed healthcare services to the senior citizens of their barangay. 

She emphasized how vital these programs are in ensuring the well-being of the elderly, who often have limited access to medical and dental care. 

“Sobrang laking tulong po nitong hatid na serbisyo ng PCSO para sa mga senior citizens ng aming barangay lalo’t higit doon sa mga wala masyadong kakayahang magpakonsulta sa mga health facilities dahil medyo kapos din sa buhay. Maraming salamat po sa PCSO sa inyong malasakit at pagmamahal sa mga tao,” she said.

Among the services provided were free medical consultations, tooth extractions, and electrocardiogram (ECG) tests. In addition, PCSO distributed free medicines and vitamins.

The PCSO remains dedicated to its mission of delivering essential healthcare services to marginalized communities, particularly the elderly, through continuous medical outreach programs nationwide. 

PCSO, Hindi Umuurong sa Pagtulong!

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PCSO Backs LAB For All caravan in Samar, donates 1,500 Charitimba to residents

Basey, Samar – As part of its commitment to public service, the Philippine Charity Sweepstakes Office (PCSO) provided 1,500 Charitimba (food buckets) to families in need during the LAB for ALL Caravan held on March 18, 2025, in the province of Samar.  

PCSO General Manager Melquiades Robles personally attended the event at the Municipal Gymnasium of Basey, Samar, to show the agency’s full support for the initiative led by First Lady Marie Louise “Liza” Araneta Marcos. 

The LAB for ALL Caravan is a nationwide program that provides free medical consultations, laboratory services, medicines, and other assistance from both government agencies and private sector partners. Its goal is to ensure that every Filipino, regardless of location, has access to quality healthcare and social services.   

PCSO remains steadfast in its mission to support charitable programs, especially those focused on healthcare and welfare assistance for Filipinos in need.  

PCSO, Hindi Umuurong sa Pagtulong!