SSS tops government agencies with the most resolved complaints

by Info @Brand Zone | November 10, 2023

The Social Security System (SSS) earned recognition from the Civil Service Commission (CSC) for achieving a 100% complaints resolution rate among government agencies in 2022.

SSS President and Chief Executive Officer Rolando Ledesma Macasaet said SSS resolved all the complaints endorsed by CSC’s Contact Center ng Bayan (CSC-CCB) from January to December 2022.

“This recognition from the CSC underscores our commitment to address and resolve the concerns of our members and a reflection of our tagline, “masayang tumulong, serbisyong ramdam,” Macasaet said.

SSS received 556 referrals from CSC-CCB, broken down into 448 requests for assistance, 67 complaints, 25 status verifications, 13 commendations, and three queries. SSS successfully resolved all the referrals with an average response time of 1.7 days.

Macasaet explained that once CSC-CCB referred a complaint or a request, SSS prioritized the concern and acted on it immediately for resolution.

A good example is a case of a female member concerning the crediting of her maternity benefit. “Our team verified her records and coordinated with the concerned bank. We discovered her maternity benefit was not credited because she provided an incorrect bank account. We informed the member and guided her on enrolling the correct bank account on the Disbursement Account Enrollment Module (DAEM) and Benefit Redisbursement Module (BRM) using her My.SSS account so she can finally receive her maternity benefit,” Macasaet said.

Data from the CSC showed that aside from SSS, the Department of Foreign Affairs (DFA), the Home Development Mutual Fund (Pag-IBIG Fund), the Philippine Statistics Authority (PSA), the Department of Social Welfare and Development (DSWD), and the Philippine National Police (PNP) also got a resolution rate of 100% in 2022. Other government agencies included in the top ten are the Bureau of Internal Revenue (BIR) with 98.08%, the Department of Education (DepEd) with 93.91%, the Land Transportation Office (LTO) with 92.16%, and the Land Registration Authority (LRA) with 84.62%.

The CSC established the CCB in 2012 to support the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007. It serves as a feedback mechanism designated as the government’s central helpdesk where citizens can request information and assistance on government frontline service procedures and report commendations, appreciation, complaints, and feedback.

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Maaaring bisitahin ang official website ng SSS sa https://www.sss.gov.ph o tumawag sa mga numerong 1455 ( SSS Hotline ) at 1-800-10-2255777 ( Toll-Free No. )

SSS Email: member_relations@sss.gov.ph

SSS Laoag actively participated in Bagong Pilipinas Serbisyo Fair

by Info @Brand Zone | November 8, 2023

Laoag City, Ilocos Norte – The Social Security System (SSS) Laoag Branch and other regional government agencies recently participated in the launching of the Bagong Pilipinas Serbisyo Fair at the Mariano Marcos State University.

“SSS Laoag is one with the national government in providing quality, fast and reliable services to our stakeholders and members. During the two-day fair, we set up our very own mobile service, the SSS eWheels, wherein we assisted our members and employers in using our online and mobile services,” SSS Laoag Branch Head Richard Raralio said.

Services available during the two-day caravan were verification of contributions, loans and claims; Member Data Change Request; issuance of Social Security (SS) Number; Payment Reference Number (PRN) generation; SSS web registration; My.SSS account password resetting; disbursement account enrollment; UMID inquiry; submission of benefit claims; employer verifications; and Annual Confirmation of Pensioners (ACOP) Program compliance.

“Most of our members came to our booth to verify their contribution and loan records so we introduced to them the convenience of having a My.SSS account and SSS Mobile App. We taught them how to navigate the two online services and showed them the various transactions they may avail from the two,” Raralio said. SSS Laoag served 294 members with 302 transactions during the two-day caravan.

The Bagong Pilipinas Serbisyo Fair is a national project by President Ferdinand Marcos, Jr. that offers a one-stop-shop of government services readily available to the Filipino people. Together with Laoag City, Ilocos Norte, the Bagong Pilipinas Serbisyo Fair was simultaneously conducted in Nabua, Camarines Norte; Tolosa, Leyte; and Monkayo, Davao de Oro.

SSS PCEO Macasaet, Commissioner De Claro lead RACE Op in Taguig City

by Info @Brand Zone | November 6, 2023

The two establishments were among the six delinquent employers who received notices of violation from the SSS for failing to remit the contributions of its workers and non-production of records. The employers incurred P3.4 million in unpaid workers’ contributions and penalties.

Employers have only 15 days to coordinate with the SSS Bicutan-Sun Valley Branch and settle their contribution delinquencies to avoid filing of civil, criminal, and administrative cases against them for violating Republic Act No. 11199 or the Social Security Act of 2018.

Also joining the said RACE operation are (left photo, from left to right) SSS Executive Vice President for Branch Operations Sector Voltaire P. Agas and Vice President for Operations Legal Services Division I Renato Jacinto S. Cuisia.