Maynilad cuts NRW to 30.7% by year-end 2025... Recovered volume enough to supply daily needs of over 1.6 million people

by Info @Brand Zone | January 27, 2026

Photo: Maynilad contractors conduct pipe replacement works in Manila, one of the operational interventions under the company’s intensified non-revenue water (NRW) reduction program, which brought NRW down to 30.7% by end-2025 from 38.4% a year earlier.

West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) made significant headway in reducing water losses in 2025, closing the year with a Non-Revenue Water (NRW) level of 30.7%, down from 38.4% in December 2024.

This 7.7 percentage-point reduction translates to 256 million liters per day (MLD) of recovered water—roughly equivalent to the output of a water treatment plant and enough to meet the daily needs of more than 1.6 million people. On a full-year basis, Maynilad achieved a YTD average NRW of 34.9%, a five percentage-point improvement from 2024, signaling sustained momentum toward its long-term targets.

“This progress reflects the collective effort of our teams and the effectiveness of our multi-pronged approach to NRW reduction. Every liter of water recovered improves system efficiency by reducing the need to overproduce treated water, allowing us to optimize treatment, pumping, and distribution using existing assets, while strengthening our ability to provide reliable service while stewarding resources responsibly,” said Maynilad Chief Operating Officer Christopher J. Lichauco.

Throughout 2025, Maynilad scaled up operational interventions to accelerate leak detection, leak repair, meter replacement, and pipeline rehabilitation. The company repaired over 70,000 small leaks—a 22% increase from the previous year—alongside 206 large pipe leaks in primary distribution systems and 82 kilometers of old pipelines replaced in high-loss areas.

Maynilad also leveraged technology-enabled solutions to boost field productivity, including AI-assisted leak localization through tools like Infrawise and the pilot deployment of GAILL (Geo-AI Leak Locator).

“These innovations helped optimize our field activities and allowed us to detect and resolve leaks faster—especially in areas where traditional methods are less effective,” said Central NRW Head Engr. Ryan B. Jamora.

Maynilad’s NRW reduction program remains a cornerstone of its broader service reliability strategy, with ongoing efforts geared toward achieving its 2027 target of 25% NRW, as committed in its business plan for the 2023–2027 rate rebasing period.

Maynilad employees join “Walk the Line” to boost water recovery

by Info @Brand Zone | January 21, 2026

Photo: Maynilad President and CEO Ramoncito S. Fernandez (second from right) and Central NRW Head Engr. Ryan B. Jamora (third from right) observe a “Walk the Line” deployment in Manila, demonstrating top management’s active support for field-level operations and NRW reduction efforts. Date of Release: January 19, 2026

More than 90% of employees of Maynilad Water Services, Inc. (Maynilad) joined “Walk the Line” field activities in 2025, demonstrating the company’s commitment to inclusive, on-the-ground action in the fight against water loss.

With support from local government units and barangay officials, these employee deployments spanned 199 locations across 12 cities, covering over 1,070 kilometers of pipelines and resulting in more than 1,700 actual leak repairs. These outputs significantly bolstered ongoing water loss management activities, helping to expedite leak detection and response on the ground.

The initiative forms part of Maynilad’s broader campaign to reduce Non-Revenue Water (NRW) and improve service reliability for its customers across the West Zone.

“Walk the Line encourages employees from all levels to see, firsthand, the challenges our technical teams face on the ground. It’s a chance to help detect leaks, inspect pipelines, and identify signs of water loss,” said Central NRW Head Engr. Ryan B. Jamora. “Their observations and reports helped surface issues faster and contributed meaningfully to our field operations.”

The monthly field activities not only deepen internal appreciation for Maynilad’s water loss management efforts, they also reinforce a culture of sustainability and accountability within the organization.

“The ‘Walk the Line’ initiative reflects Maynilad’s commitment to responsible water stewardship. It shows how every individual—regardless of role—can make a real contribution toward sustainable resource management,” said Chief Sustainability Officer Atty. Roel S. Espiritu.

The program complements the company’s comprehensive NRW reduction strategy, which includes active leak detection, pressure management, pipe rehabilitation, and community engagement. Employee involvement is key to strengthening these efforts and ensuring long-term water security.

Maynilad offers desludging services this January

by Info @Brand Zone | January 8, 2026

Photo: January 8- Maynilad offers desludging services this January

West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) is offering septic tank cleaning services to its residential and semi-business customers this January in select parts of Las Piñas, Manila, Muntinlupa, Parañaque, Pasay, Quezon City, Valenzuela, and Cavite Province at no extra cost.

Maynilad’s sanitation program is one of the company’s efforts to lessen pollution loading into Metro Manila’s river systems. “We ask our customers to avail of this service, as it will help to protect community health and the environment,” said Engr. Zmel Grabillo, Maynilad’s Head of Wastewater Management.

Customers residing in Barangay Manuyo II in Las Piñas; Brgy. Port Area, Sampaloc, and Sta. Cruz in Manila; Brgy. Tunasan in Muntinlupa; Brgy. San Roque in Pasay; Brgy. Baclaran, La Huerta, Sto. Niño, and Tambo in Parañaque; Brgy. Baesa, Damayan, Kaligayahan, Manresa, Mariblo, Nagkaisang Nayon, San Antonio, San Jose, St. Peter, and Unang Sigaw in Quezon City; and Brgy. Balangkas, Canumay East, Gen. T. De Leon, and Lingunan in Valenzuela may avail of Maynilad’s desludging service.

Moreover, some Maynilad customers in Cavite Province, particularly Brgy. Bayanan, Dulong Bayan, Habay II, Mabolo I, Mambog I, Mambog V, Molino I and II, Panapaan I and II, Panapaan IV to VII, Talaba III, Talaba IV, and Talaba VII in Bacoor City; Brgy. Malagasang I-E, Malagasang I-D, and Malagasang I-F in Imus City may avail of the company’s septic tank cleaning services at no extra cost. Septic tank cleaning service normally costs around Php 4,700 per truck.

Maynilad customers interested in availing of the company’s septic tank cleaning service may call the Maynilad Hotline 1626 to determine the requirements and procedures. Additional information is also available in the company’s website, www.mayniladwater.com.ph, and social media accounts (X: @maynilad, Facebook: /MayniladWater).

Maynilad is the largest private water concessionaire of Metropolitan Waterworks and Sewerage System (MWSS) in the Philippines in terms of customer base. Its service area includes the cities of Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River, West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas, and Malabon, all in Metro Manila; and the cities of Cavite, Bacoor, and Imus, and the municipalities of Kawit, Noveleta, and Rosario, all in the province of Cavite.